This post was inspired by Jason Shen (@JasonShen) of Ridejoy. Jason tweeted asking what the difference is between building a community, growing a user base and […]
Category: Alexandra Harris
What Makes a Great User Experience? Simplicity.
Although I’m not a designer I do feel I have an adequate level of experience with websites to chime in on this conversation. What makes […]
Examples of Outstanding Customer Service: The Cobb
This is a series of posts about great customer service experiences I’ve had. With all this talk about how you can make your business’ customer […]
Wag Your Tail
Bad customer service can drive a business into the ground however, what many people don’t realize is that mediocre customer service can do equally as […]
What I Learned From Failing
I recently closed my company, ChapterBoard.com. Although I don’t believe this venture was a complete failure (after all, if you learn something from an experience […]
A Survival Guide for New Startup Founders
Through trial and error, actually more errors than anything, this is what I learned from my first startup experience. I hope my blunders will help […]
Why I Work the Weekends
Headphones in, sweatshirt on, yes it’s a sunny Saturday outside but I have customers who need answers (this is also why you should own a […]
Surprise! You’re a Parent (and you didn’t know it): Knowing Your Customers Like a Mother Knows Her Children
One of my favorite books growing up was Heckedy Peg by Audrey Wood. Heckedy Peg is the story of a witch of the same name who lures children […]
The Perfect Candidate: Resume Do’s and Don’ts
Let me preface this post with a quick note: I am not a recruiter. I don’t have any formal recruitment experience (unless you count sorority […]
The 5 Things You Should Never Do in Customer Service
There are behavioral issues in customer service that we’ve all encountered. The rude waitress, the inattentive sales person, the gum-popping, eye-rolling employee you wish you […]