Wag Your Tail

Bad customer service can drive a business into the ground however, what many people don’t realize is that mediocre customer service can do equally as […]

What I Learned From Failing

I recently closed my company, ChapterBoard.com.  Although I don’t believe this venture was a complete failure (after all, if you learn something from an experience […]

Why I Work the Weekends

Headphones in, sweatshirt on, yes it’s a sunny Saturday outside but I have customers who need answers (this is also why you should own a […]