I recently had coffee with a customer service buddy who told me a really interesting story: a customer had emailed in asking for a 404 […]
“Have the Courage to Start with the Customer.” Umm, duh?!
I recently read Andrew Mason’s resignation letter (former CEO of Groupon) and one sentence really resonated with me: “If there’s one piece of wisdom that […]
Losing My Shoes: Considering Your Customer When Closing Your Company
Being an urban resident, I tend to walk wherever I go. Sometimes I’ll take the bus but more times than not, even in this often […]
Examples of Outstanding Customer Service: Downtown Seattle Nordstrom Women’s Shoes
As you’ll probably learn from this blog, I love Nordstrom. No, not just love, adore. They are a wonderful clothing retailer and have by far […]
What Startups Can Learn from an 18th Century Russian Empress
The story goes that Empress Elizabeth, daughter of Catherine I and Peter the Great, reconstructed the famed imperial country retreat, Catherine Palace in Tsarskoye Selo, […]
Aaaand, we’re back!
Hello world, it’s been a while! My move to San Francisco and new job have taken up my life but I’m finally back and writing […]
The Quarter Life Career Crisis and How to Get Through It
I’m 28 years old. I never really went through a quarter life crisis but I’m starting to notice more and more that friends (who will […]
A Short Update & A Major Life Change
I know I’ve been MIA for the past month but I assure you it’s for a good reason. To get everyone up to date: I’ve […]
Personalize Your Customer Service with Live Chat
I see a lot of companies using live chat these days and interestingly enough, I see a lot of companies not using live chat. For […]
Alexandra Harris My thoughts, experiences and everything in between on startups, web and mobile products, being an entrepreneur and, of course, customer service and experience. A Customer Service Breakfast at the SEOMoz “MozPlex” Office in Seattle (sponsored by UserVoice)
This morning I attended a customer service breakfast organized by UserVoice and hosted at the SEOMoz Seattle office (big thanks to Christina Green who invited me! You can follow […]